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[Start of Audio]
Julia Hood: This is the PRWeek Awards, our annual celebration
of the best campaigns, companies and individuals in the industry. I think we had about 800 campaigns this year
and campaigns that have entries this year. And nobody knows, and nobody knows except PRWeek staff, who the winners
are until tonight. So the excitement is
actually real.
Andy Plesser:
I have very, very, very simple rules. Say who you are. Say what company
you’re representing. Tell ’em why you’re
there, what your interest is. Are you
being paid? Is there a third party, and
is that person being paid? Just say why
you’re participating, and if that’s the case you have every bit as much of a
right to be there as anybody else. Tell
us about some of the new media that you guys are using and what’s been
successful for you now?
Richard Edelman: Well, I think partnership with social networks
has been very positive. The time with
MySpace and Trojan, MySpace again with Unilever and Ax, Ax promotion at 80,000
friends for a Gamekillers promotion. That’s been great. I think also
the outreach to bloggers for companies like Nissan when they’re introducing new
products, been very positive. Also for
some of our tech clients, Adobe, Microsoft, others, and also on corporate reputation
for companies like GE, when they had a big trade show on innovation, we talked
to technology bloggers and that worked very well.
Andy Plesser:
So are you sort of joining the conversation or are you really creating new
media?
Richard Edelman: I think we’re creating new media, but we’re
also looking at what environmental bloggers and others are talking about and
trying to join the conversation, and I would say in terms of my own blog this
last year, the thing that has interested me is that when we have issues that
are relevant in the world, for instance, I just blogged the other day about
Senator Obama and compared him to a CEO, I think people really want PR people
now to participate in this discussion. We’re
no longer on the outside looking in.
Andy Plesser:
Tell us a little bit about the Wal Mart situation. You guys have done a great job. You’ve taken some knocks. It’s been sort of an interesting year. Tell us sort of the ______ for your – you and
how you see that.
Aedhmar Hynes: I think that our work on Wal Mart has been
terrific. I think that we had 150,000
people going to Wal MartFacts.com every week. It’s a serious central source of information that’s credible. It’s constantly updated. Also, I think that the blogger outreach that
we’ve done on environmental issues has been very important. The CFL bulb, for instance, also on the $4.00
prescription. Social media is just part
of Wal Mart being in this horizontal conversation and I’m very proud of what we
do for that client.
Julia Hood: Companies are under fire and under more scrutiny
now than they have been in the past. Every single misstep that any one company has, it’s a direct implication
for other companies, so we’re all being looked at in the same light. So certainly the challenge for PR is to keep
putting the good news out there about what their company is doing to benefit
the greater society, and so the challenge for us is to keep telling those very
good, very positive stories, in an environment of criticism, scrutiny and
distrust. Certainly there is the
opportunity nowadays to use all of the different media vehicles and tools
available to you to tell your story in ways that you’ve never been able to tell
it before.
And the interesting thing is that audiences are there to
hear it. So you don’t – you’re not
forced to only work with the traditional media sources, with newspapers, with
broadcast outlets, but you really can use all of the tools available to you
from an online perspective to get your story out there, and we are definitely
doing that as much as possible.
Mary Stutts: What I tell clients is the fundamentals of
communications and public relations does not change. So you go back to the basics of saying what’s
your objective? What do you want to
achieve? What do you want to
communicate, and who do you want to communicate with? And that – so that sounds really simple and
basic, but I think that’s possibly one of the mistakes that can be made right
now is the leaping into these different forms of communications without truly
taking the time to understand what it is you want to achieve, because a viral
video may be the perfect thing for you to do.
But on the other hand, it may be a disaster, and unless
you’ve actually figured out what it is you’re trying to achieve, who you’re
trying to communicate with, then once you’ve established that, which is the
fundamentals of communications anyway, then you back up and say, “Well, is a
viral video, is a corporate blog, or is an entrance into second life, a way of doing
that?” If it’s not, then don’t do
it. Don’t lose sight of why we
communicate in the first place, and don’t lose sight of the fact that these are
just new forms of tools and new ways to get to your audience, unless you
understand why you’re getting to your audience and what you want to communicate
with them, then actually you may waste an awful lot of time and resource doing
things that will never be effective.
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Wal-Mart,
Richard Edelman,
Edelman ,
PRWeek,
Julia Hood,
Genentech,
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